Refund policy

Return & Refund Policy

Last updated: December 30, 2025

We want you to be confident in your purchase. If something isn’t right, we’re here to help.

Returns

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return:

The item must be in the same condition as received
Item may be used, but must be in like-new condition — free of damage
Returned in its original packaging, including all accessories
Accompanied by a receipt or proof of purchase

Returns that do not meet these conditions may not be accepted.

Return Shipping:

Customers are responsible for the cost of return shipping unless the product is proven to be defective through troubleshooting or documentation. Refunds are processed once the returned device has been received and inspected at our warehouse.

How to Start a Return

To initiate a return, please contact us at:

Email: info@hlthtrack.com

Once your return request is approved, we will provide:

A return shipping label (if applicable)
Clear instructions on how and where to send your package

Important:
Items sent back without first requesting a return authorization will not be accepted.

If you have any questions about returns, please contact us at info@hlthtrack.com.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your item is:

Defective
Damaged
Incorrect or missing

Please contact us as soon as possible at info@hlthtrack.com and include photos or videos if applicable. We will evaluate the issue and resolve it through a replacement or refund, depending on the situation.

Non-Returnable Items

The following items are not eligible for return:

Perishable goods (e.g., food, flowers, plants)
Custom or personalized products
Personal care or hygiene products
Hazardous materials, flammable liquids, or gases
Sale or clearance items
Gift cards

If you are unsure whether your item qualifies for return, please contact us before initiating a request.

Exchanges

We do not offer direct exchanges.

The fastest way to receive a replacement item is to:

Request and complete a return for the original item
Place a new order for the desired product once the return is approved

European Union 14-Day Cooling-Off Period

If your order is shipped to an address within the European Union, you have the legal right to cancel or return your order within 14 days, for any reason and without providing justification.

Conditions:

Items must be returned in their original condition, unused, with tags and packaging intact
Proof of purchase is required

This policy applies in addition to your standard return rights under EU consumer protection laws.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

Approved Refunds

Refunds are issued to the original payment method
Processing time: within 10 business days after approval
Banks or payment providers may take additional time to post the refund

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@hlthtrack.com.

Contact Us

For any questions regarding returns, refunds, or your order: